Position Title:           Front Desk Attendant – South

Status:                           Full-Time, Hourly

Department:              Administration/Front Desk

Reports to:              South Childcare Manager

Date:                          5/04/2023

Summary:  The Front Desk Attendant will be the first person seen by staff, clients, and visitors as they enter our facility, so it is essential to create a welcoming first impression and a friendly, professional atmosphere. The individual in this position is primarily responsible for delivery of excellent customer service to all members, guests, and program participants of EmBe.

Essential Functions and Responsibilities:

  • Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
  • Monitor and warmly greet all persons entering/leaving the building.
  • Maintain exemplary customer experience.
  • Answer and route incoming telephone calls in a friendly, professional manner.
  • Coordinate information, communication, supplies, and administrative procedures for the EmBe front desk.
  • Assist with center supply purchasing and tracking of staff trainings.
  • Handle daily cash receipt procedures, record keeping, childcare database maintenance, and general front-of-house communications.
  • Receive, sort, and distribute daily mail/deliveries.
  • Set up new employees and childcare parents in the childcare database. Train new staff on use of the childcare system.
  • Manage Outlook calendar for group spaces such as conference rooms and gym.
  • Assist employees with projects such as copying, scanning, faxing, collating, and laminating.
  • Prepare packets for new hires, family tour packets, and childcare room welcome packets, as needed.
  • Create and maintain all front desk forms and supplies.
  • Receive customer/client comments and direct them to the appropriate staff member.
  • File paperwork in childcare files; follow up on missing documentation. Record time in/out sheets in the childcare database.
  • Serve as a backup to childcare for ratio; assist with children occasionally.
  • Keep front lobby organized and tidy. Route deliveries as necessary and keep area free of clutter that distracts from a positive first impression.
  • Perform other duties and responsibilities as assigned.


  • Unequivocally high customer service with an emphasis on hospitality.
  • High school diploma or GED; bachelor’s degree preferred.
  • Must have a willingness and desire to work with children and adults of all ages and backgrounds and have a commitment to the values of the EmBe mission statement.
  • Previous customer service experience preferred. Person must be assertive, friendly and demonstrate energetic personality.
  • Model excellent oral and written communications, teamwork skills, and the EmBe mission through cross-departmental work.
  • Professional attitude and appearance. Privacy and confidentiality are of utmost importance in dealing with all information incoming and outgoing.
  • Ability to work proficiently with Microsoft Office including Microsoft Word, Excel, Access, and Outlook
  • Ability to handle multiple projects simultaneously. Thorough follow through and proactive communication to key stakeholders.
  • A background check is a condition of employment.